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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tim Kruse

June 5, 2026

5  out of  5
rating by Tim Kruse
"I solicited bids for home and auto from three different agencies. State Farm responded more quickly and with more competitive rates. Excellent service, very smooth painless process!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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mark sutter

June 5, 2026

5  out of  5
rating by mark sutter
"I've had insurance policies with Jim Dietzen State Farm Insurance for many years. They have always been very helpful and prompt with any issues that have occurred."
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Shelline Dinkle

June 3, 2026

5  out of  5
rating by Shelline Dinkle
"The entire staff is really friendly and helpful. They do make things easier for me."
We responded:
"Shelline, thank you for continuing to trust our Mount Horeb State Farm team. It’s our pleasure to help protect what matters most to you. Jim Dietzen - State Farm Insurance Agent"
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Cathi Osterholt

May 20, 2026

5  out of  5
rating by Cathi Osterholt
"Rebecka was so fantastic to work with! She is knowledgeable, professional, and so kind! She made everything so easy for us to make the switch to State Farm. She is a true asset to State farm and our community!"
We responded:
"Cathi, we appreciate you taking the time to share such a thoughtful review. We are proud to have you as part of the State Farm family! Jim Dietzen - State Farm Insurance Agent"
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jesse Hall

May 18, 2026

5  out of  5
rating by jesse Hall
"Rebecka and everyone were very helpful no complaints"
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Michele Burreson

May 18, 2026

5  out of  5
rating by Michele Burreson
"We've gone through state farm for years and they are always super helpful with adding/changing/removing coverages for us. They are quick and easy to work with!"
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Art Attack Sf

May 12, 2026

5  out of  5
rating by Art Attack Sf
"Everyone was very helpful and very friendly and answered all my questions and took care of all my needs."
We responded:
"We truly appreciate the kind words! Our Mount Horeb State Farm team always strives to do our best — thank you for noticing. Jim Dietzen - State Farm Insurance Agent"
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Stacy Anstice

May 11, 2026

5  out of  5
rating by Stacy Anstice
"Always very responsive when I have questions!"
We responded:
"Thank you for highlighting our service, Stacy! We’re proud to help our Cross Plains neighbors find peace of mind. Jim Dietzen - State Farm Insurance Agent"
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Hannah Sutcliffe

May 7, 2026

5  out of  5
rating by Hannah Sutcliffe
"Everyone working here are so helpful and easy to talk to. They are always trying to help answer any questions you have and figuring out the best way to provide you with amazing coverage at an affordable cost."
We responded:
"We’re thrilled to have exceeded your expectations, Hannah! Thank you for sharing your experience with our Mount Horeb/Cross Plains State Farm office. Jim Dietzen - State Farm Insurance Agent"
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Ken Rhodes

May 7, 2026

5  out of  5
rating by Ken Rhodes
"Rebecka well informed and very responsive."
We responded:
"Thank you for the 5-star review! We’re thrilled to hear you had such a great experience with us, Ken! Jim Dietzen - State Farm Insurance Agent"
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Luke Dietzen

May 4, 2026

5  out of  5
rating by Luke Dietzen
"I had a great experience working with the team. They took the time to clearly explain my coverage and expectations going forward. I would highly recommend!"
We responded:
"We truly appreciate the kind words! Our Mount Horeb and Cross Plains State Farm team always strives to do our best — thank you for noticing. Jim Dietzen - State Farm Insurance Agent"
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Jeff Gorman

April 27, 2026

5  out of  5
rating by Jeff Gorman
"We have had State Farm for years. Let's face it, no insurance is cheap. State Farm's rates always been competitive with other companies and the Dietzen Agency has always been very easy to work with. When we did have an auto claim, everything was handled quickly and easily."
We responded:
"Jeff, your feedback truly made our day! We’re grateful for your loyalty and support. Thank you for choosing our Mount Horeb State Farm office. Jim Dietzen - State Farm Insurance Agent"
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Tom Pulvermacher

April 23, 2026

5  out of  5
rating by Tom Pulvermacher
"Fast and courteous service"
We responded:
"Thanks for the 5 stars, Tom, and for being part of our Cross Plains community! Please let us know anytime we can help with your insurance. Jim Dietzen - State Farm Insurance Agent"
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Daniel Calvillo

April 18, 2026

5  out of  5
rating by Daniel Calvillo
"David Mitchell and Jim's office consistently provide exceptional service with a high level of professionalism, knowledge, and reliability. They are always responsive, detail oriented, and ready to assist whenever needed. They have earned my trust as the insurance agents for both my personal coverage and my business policies. They have also helped me handle claims effectively, and I have always felt the support of a great agent who provides confidence and peace of mind throughout the process. It is a pleasure working with a team that truly values their clients and delivers dependable service. I highly recommend David Mitchell and his office to anyone seeking outstanding insurance guidance and support."
We responded:
"Thank you, Daniel, for being a valued part of the State Farm family. We love serving customers like you! Jim Dietzen - State Farm Insurance Agent"
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doranbob

April 17, 2026

5  out of  5
rating by doranbob
"Great people to work with!!"
We responded:
"Thank you for the 5-star review,! We’re thrilled to hear you had such a great experience with us here in Mount Horeb. Jim Dietzen - State Farm Insurance Agent"
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Barb Ruegsegger

April 16, 2026

5  out of  5
rating by Barb Ruegsegger
"I have been with State Farm for a number of years and their staff and service are exceptional!"
We responded:
"We appreciate your trust in us, Barb! We’re here anytime you have questions, need help, or want to review your policy. Jim Dietzen - State Farm Insurance Agent"
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Jonathon Marsh

April 16, 2026

5  out of  5
rating by Jonathon Marsh
"5 star"
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Kim Oneill

April 10, 2026

5  out of  5
rating by Kim Oneill
"Rebecka was just wonderful, knowledgeable and had the patience of a saint. She helped me get exactly what I needed swiftly."
We responded:
"Wow, thank you, Kim! We’re so grateful to have amazing customers like you. Thank you for trusting us for your insurance needs, we're always here for you. Jim Dietzen - State Farm Insurance Agent"
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Jeff Buchholz

April 10, 2026

5  out of  5
rating by Jeff Buchholz
"Very efficient and knowledgeable agent processed my transaction in a very friendly manner."
We responded:
"A sincere thank-you for your review, Jeff. We truly value your business and your kind words. Jim Dietzen - State Farm Insurance Agent"
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Richard Handschke

April 9, 2026

5  out of  5
rating by Richard Handschke
"Had vehicle accident 1 year ago today in FL and State Farm helped me through the process with ease. Had replacement vehicle within 2 days of accident. Thanks"
We responded:
"A sincere thank-you for your review, Richard. We truly value your business and your kind words. Jim Dietzen - State Farm Insurance Agent"
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Jeff Wardell

April 8, 2026

5  out of  5
rating by Jeff Wardell
"Want to say thank you Rebecka for sending my insurance card to my phone the same day. Got my new car a couple of days earlier. Thank You!!"
We responded:
"We appreciate the kind words, Jeff! Our Mount Horeb and Cross Plains team is always happy to help. Jim Dietzen - State Farm Insurance Agent"
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Patti Jackson

April 7, 2026

5  out of  5
rating by Patti Jackson
"Great service and prompt response!"
We responded:
"Thank you for the kind words, Patti! We’re so glad to hear you had a positive experience with our M, Horeb team and that we could respond promptly to your needs. We look forward to continuing to help you with your insurance! Jim Dietzen - State Farm Insurance Agent"
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Bradley Beghin

April 6, 2026

5  out of  5
rating by Bradley Beghin
"Purchased a new vehicle and had to switch coverage. Prompt and professional service. Highly recommend Jim and his staff."
We responded:
"Thank you, Bradley, for being a valued part of the State Farm family. We love serving customers like you! Jim Dietzen - State Farm Insurance Agent"
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Casey Schlamp

April 6, 2026

5  out of  5
rating by Casey Schlamp
"Very Friendly lady. Very easy to talk to."
We responded:
"You rock, Casey! We appreciate your support and positive review of our Mount Horeb/Cross Plains State Farm team. Please let us know whenever we can do anything for you. Jim Dietzen - State Farm Insurance Agent"
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Ann Mason

March 31, 2026

5  out of  5
rating by Ann Mason
"Have been with State Farm for many years and what I like most about them is they are very friendly and don't jump around on the quotes once you have insured your needs."